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The Importance of Social Media For Elevating Your Company’s Customer Service Strategy

The Importance of Social Media For Elevating Your Company’s Customer Service Strategy

The rise of the internet and social media has transformed the ways consumers and businesses interact and communicate with each other. These shifts in technology have had huge impacts in the realm of customer service. As such, businesses should not overlook social media as a means of building authentic relationships with their audience and providing phenomenal customer experiences. In this article we discuss customer service, why it is important and the role that social media plays in it. 

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